One of our brokers had a city government client in the Southeast who felt that they lacked a clear understanding of their prescription plan costs, benefits, and rebates.
They had concerns about increased drug spend and didn’t feel they were getting the service or attention they deserved. The client struggled with a lack of reporting options and a lack of visibility into their prescription drug benefits and contract.
Due to the lack of transparency into their pharmacy benefits and insufficient opportunities for cost savings through the incumbent pharmacy carrier, the client worked with their broker to switch to Crumdale Specialty for a custom PBM carve-out plan.